Vietnam Healthcare Claims Management Market Analysis

Vietnam Healthcare Claims Management Market Analysis

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Vietnam's healthcare claims management market is projected to grow from $133.5 Mn in 2022 to $728.57 Mn by 2030, registering a CAGR of 23.63% during the forecast period of 2022-30. The main factors driving the growth would be government support, increasing awareness of healthcare insurance, and increasing healthcare spending. The market is segmented by component, type, delivery mode, and by end-user. Some of the major players include FPT Corporation, INSO, Cigna, Allianz, and WellPoint.

ID: IN10VNHS006 CATEGORY: Healthcare Services GEOGRAPHY: Vietnam AUTHOR: Neha Davda

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Vietnam Healthcare Claims Management Market Executive Summary

Vietnam's healthcare claims management market is projected to grow from $133.5 Mn in 2022 to $728.57 Mn by 2030, registering a CAGR of 23.63% during the forecast period of 2022-30. The proportion of healthcare spending in Vietnam's GDP increased from 5.03% to 5.25% in 2019. The country's healthcare industry has a lot of potential given the current economic and demographic trends in Vietnam.

The systems and procedures used by healthcare providers, insurance providers, and governmental organisations to manage and process medical claims are referred to as the healthcare claim management market in Vietnam. This covers the complete process of submitting a claim, adjudicating it, paying it, and reconciling it.

The market for healthcare claim management in Vietnam has shown remarkable growth in recent years. The government's initiatives to make healthcare more accessible and affordable for its people are one of the key causes since they have increased demand for medical services and insurance coverage.

Vietnam Healthcare Claims Management Market

Market Dynamics

Market Growth Drivers

The Vietnam healthcare claims management market is expected to be driven by factors such as:

  1. Government support- The Vietnamese government has made a concerted effort to encourage the growth of the healthcare industry, notably by putting rules and regulations in place that would aid in the expansion of claim management and healthcare insurance services. As a result, the Vietnamese market for healthcare claim management is expanding in a favourable climate
  2. Increasing awareness of healthcare insurance- The demand for healthcare claim management services is anticipated to rise as more Vietnamese citizens realise the value of health insurance. This is especially true for younger generations, who are more likely to manage their healthcare costs using digital tools
  3. Increasing healthcare spending- With an emphasis on raising the quality and accessibility of healthcare services, the Vietnamese government has been expanding its expenditures in this area. The market for healthcare claim management has grown as a result of the rise in demand for healthcare services and insurance coverage

Market Restraints

The following factors are expected to limit the growth of the healthcare claims management market in Vietnam:

  1. Limited access to healthcare services- Despite the Vietnamese government's increased investment in healthcare, there are still not enough medical professionals, especially in rural areas. As fewer people have access to healthcare services and insurance coverage, this could restrain the growth of the healthcare claim management industry
  2. Limited healthcare infrastructure- Many healthcare facilities in Vietnam lack the systems and technology required to enable effective claim management because the country's healthcare infrastructure is still being developed. Healthcare providers and insurance companies may find it difficult to properly handle claims as a result, which could restrain the market's growth for healthcare claim management
  3. Regulatory challenges- Healthcare providers and insurance firms may find it challenging to navigate the Vietnamese healthcare system and adhere to all the laws and regulations due to the system's complex and sometimes changing regulatory environment. The difficulties businesses have in delivering dependable and effective services could restrain the growth of the healthcare claim management market

Competitive Landscape

Key Players

  • FPT Corporation (VNM)- based in Hanoi province, is a division of FPT Corporation that offers claim management services among other healthcare IT solutions. The business leverages cutting-edge technologies to boost healthcare efficiency and cut costs, including big data analytics and artificial intelligence
  • INSO (VNM)- is Vietnam's first insurtech business that aims to collaborate with top local insurance providers to offer cutting-edge, reasonably priced, and easily accessible online insurance products with the best claims processes. They are intended to enhance the level of life security for Vietnamese citizens and ultimately raise the country's insurance penetration rate
  • Cigna- The international health services company Cigna provides health insurance and related services in Vietnam. The company offers several services for managing healthcare claims, such as provider network management, customer support, and claims processing
  • Allianz- a one-stop shop for all life and health insurance requirements. It provides substitutes for temporary or emergency insurance, critical sickness, life and disability insurance, and international health insurance
  • WellPoint- in Vietnam, WellPoint offers health insurance and claim management services to both individuals and companies. Medical coding, billing, and reimbursement are among the services offered by the business, along with revenue cycle management

1. Executive Summary
1.1 Service Overview
1.2 Global Scenario
1.3 Country Overview
1.4 Healthcare Scenario in Country
1.5 Healthcare Services Market in Country
1.6 Recent Developments in the Country

2. Market Size and Forecasting
2.1 Market Size (With Excel and Methodology)
2.2 Market Segmentation (Check all Segments in Segmentation Section)

3. Market Dynamics
3.1 Market Drivers
3.2 Market Restraints

4. Competitive Landscape
4.1 Major Market Share

4.2 Key Company Profile (Check all Companies in the Summary Section)

4.2.1 Company Overview Product Applications and Services Recent Developments Partnerships Ecosystem Financials (Based on Availability)

5. Reimbursement Scenario
5.1 Reimbursement Regulation
5.2 Reimbursement Process for Services
5.3 Reimbursement Process for Treatment

6. Methodology and Scope

Healthcare Claims Management Market Segmentation

By Component (Revenue, USD Billion):

Further breakdown of the software and services segment of the healthcare claims management market

  • Software
  • Services

By Type (Revenue, USD Billion):

Although they have nothing to do with it, skills unrelated to patient care are equally crucial for any healthcare organization that wants to stay in business. Among these are managing intricate insurance regulations, comprehending best practices for data collection, and analyzing data to identify areas for development. For the above reasons, providers are constantly looking for methods to improve claim administration and medical billing systems. Setting up an integrated billing and claims processing system is one approach to accomplish this, which has a number of benefits.

  • Integrated Solutions
  • Standalone Solutions

By Delivery Mode (Revenue, USD Billion):

  • On-Premise
  • Cloud-Based

By End User (Revenue, USD Billion):

  • Healthcare Payers
  • Healthcare Providers
  • Other End Users

Healthcare payers in this market are anticipated to rise quickly over the course of the projection period because of the installation of strict regulatory requirements, a lack of experienced personnel internally for claims processing, rising healthcare expenditures, and fraud associated with those charges. Payers have also assisted healthcare providers by creating a web-based and cloud-based interface that helps them manage medical billing and associated claims and offers accurate and timely information about the epidemic.

Insights10 will provide you with the reports within 10 key parameters which are:

  1. Market Overview
  2. Market Growth Drivers & Restraints
  3. Epidemiology of Disease Type
  4. Market Segmentation
  5. Market Share
  6. Competitive Landscape
  7. Key Company Profiles
  8. Healthcare Policies & Regulatory Framework
  9. Reimbursement Scenario
  10. Factors Driving Future Growth

Based on our many years of experience, we believe that these are the parameters that are critical to decision-making for business stakeholders. Our focused approach to developing reports focused on 10 key parameters, enabled us to arrive at the name “Insights10”.


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The study on the market covers the analysis of the leading geographies such as Asia-Pacific, Africa, Europe, Middle East, North America, and  Latin America for the period of 2022 to 2030. The qualitative analysis covers the industry landscape and trends, market opportunities, competitive landscape, and policy and regulatory scenario, and the quantitative analysis covers different market estimates and forecasts.

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Last updated on: 20 November 2023
Updated by: Dhruv Joshi

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